Privacy Policy
Your privacy matters to us. Here's how we protect your personal information.
Effective Date: January 15, 2025 | Last Updated: January 15, 2025
Introduction
syronqualivex operates as a financial education platform focused on building investment confidence. We're committed to protecting your privacy and handling your personal information responsibly. This privacy policy explains how we collect, use, store, and protect information when you visit our website at syronqualivex.com or use our services.
As a Canadian company operating under federal and provincial privacy laws, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy regulations. This policy applies to all users of our platform, regardless of location.
Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when you interact with our platform:
- Contact details including name, email address, phone number, and mailing address
- Account registration information and login credentials
- Financial education preferences and learning goals
- Communication history when you contact our support team
- Survey responses and feedback about our educational content
- Payment information for course enrollment (processed securely through third-party providers)
Automatically Collected Information
When you visit our website, we automatically collect certain technical information:
- IP address, browser type, and operating system details
- Pages viewed, time spent on site, and navigation patterns
- Referral sources and search terms used to find our site
- Device information including screen resolution and mobile device identifiers
- Cookies and similar tracking technologies data
How We Use Your Information
Service Delivery
We use your personal information primarily to provide our financial education services. This includes creating and managing your account, delivering course content, tracking your learning progress, and providing customer support. We also use your information to process payments and maintain transaction records.
Communication and Updates
We may contact you regarding your account, course updates, educational content recommendations, and important service announcements. You can control communication preferences through your account settings. We respect your choices about marketing communications and provide clear opt-out options.
Platform Improvement
Anonymous usage data helps us understand how users interact with our educational content, identify popular topics, and improve our platform's functionality. We analyze this information to enhance user experience and develop new educational resources.
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share limited information in specific circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our platform. These include payment processors, email service providers, hosting companies, and analytics services. All service providers are contractually required to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose personal information when required by law, court order, or government request. We also reserve the right to share information to protect our legal rights, prevent fraud, or ensure platform security. In such cases, we'll limit disclosure to what's legally required.
We will never share your personal learning data, financial education progress, or account details for marketing purposes without your explicit consent.
Data Security and Protection
Protecting your personal information is a top priority. We implement multiple layers of security to safeguard your data:
- Industry-standard SSL encryption for all data transmission
- Secure servers with regular security updates and monitoring
- Access controls limiting employee access to personal information
- Regular security audits and vulnerability assessments
- Secure payment processing through PCI DSS compliant providers
- Backup systems with encryption for data recovery purposes
While we implement strong security measures, no online system is completely secure. We encourage users to protect their account credentials and report any suspicious activity immediately.
Your Privacy Rights
Access and Correction
You have the right to access your personal information and request corrections to inaccurate data. You can update most account information through your user dashboard or by contacting our support team. We'll respond to access requests within 30 days as required by Canadian privacy law.
Data Portability and Deletion
You can request a copy of your personal data in a portable format or ask us to delete your account and associated information. Account deletion requests are processed within 30 days, though we may retain certain information for legal or legitimate business purposes as permitted by law.
Communication Preferences
You control how we communicate with you. Update your preferences anytime through account settings or by clicking unsubscribe links in emails. Essential service communications may still be sent even if you opt out of marketing messages.
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience and analyze website usage. Cookies help us remember your preferences, maintain login sessions, and understand which content is most valuable to our users.
You can control cookie settings through your browser preferences. Disabling certain cookies may limit website functionality. We don't use cookies to track users across other websites or for behavioral advertising purposes.
Data Retention
We retain personal information only as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for the duration of your relationship with us plus seven years for business record purposes. Website usage data is anonymized after 24 months.
When you request account deletion, we remove personal identifiers while retaining anonymized data for business analytics. Financial transaction records may be retained longer to comply with tax and regulatory requirements.
International Data Transfers
Our primary servers are located in Canada, but some service providers may process data in other countries with adequate privacy protections. When personal information is transferred internationally, we ensure appropriate safeguards are in place to maintain your privacy rights.
Children's Privacy
Our platform is designed for adults interested in financial education. We don't knowingly collect personal information from children under 13. If we become aware that we've collected such information, we'll delete it promptly and take steps to prevent future collection.
Policy Updates
This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We'll notify users of significant changes through email or website announcements. The effective date at the top of this policy indicates when changes were last made.
Continued use of our platform after policy updates constitutes acceptance of the revised terms. We encourage users to review this policy regularly to stay informed about how we protect their information.
Privacy Questions or Concerns?
Contact our Privacy Officer for questions about this policy or your personal information:
Email: info@syronqualivex.com
Phone: +14035002110
Mail: North American Centre, 5700 Yonge St, North York, ON M2M 4G8, Canada
We respond to privacy inquiries within 30 days.